🛠️ The short version
Fixa is a marketplace that connects customers with independent local service providers. We verify every provider's identity before they can be listed or paid, but we don't employ, train, insure or supervise them, and we can't guarantee their work. You deal with each other directly — we handle the tech, the booking, the payment, and keeping bad actors off the platform.
1. Acceptance of These Terms
By creating an account or using Fixa in any way, you agree to these Terms of Service and our Privacy Policy. If you don't agree, please don't use the platform.
2. Eligibility & Your Account
You must be 18 or older to create an account. You're responsible for everything that happens under your account, including keeping your login details secure and providing accurate information when registering and when creating listings. If you flag a booking as being for a minor (for example, a tutoring or childcare session), you confirm that you are the parent or legal guardian of that minor, that you remain the responsible party for the booking throughout, and that you consent on the minor's behalf to sharing their name and age with the assigned provider. Fixa verifies a provider's identity, but does not run criminal background checks and does not vet anyone's suitability to work with minors — see the safety guidance shown when booking these services.
3. What Fixa Is (and Isn't)
Fixa is an independent platform — a noticeboard, booking tool and payment facilitator. We are not a party to, and are not bound by, any agreement formed between a customer and a provider. Providers are independent individuals or businesses, not employees, agents, contractors or representatives of Fixa. Apart from the identity verification described in section 4, nothing on Fixa should be read as Fixa endorsing, certifying, background-checking or guaranteeing any provider or listing.
4. Provider Identity Verification
Before a provider can be listed or receive payment through Fixa, we verify their identity. We collect a South African ID or passport, a live selfie taken in the app which we compare against the photograph on that document, and bank account details whose account holder name must match the name on the identity document. A provider who fails any of these checks is not onboarded.
This confirms who a provider is. It is not a criminal background check, a credit check, or an assessment of their skill, qualifications, licensing or insurance. The "verified" badge means we have confirmed identity and payout account — nothing more.
A provider account may be run by an individual or by a business with staff. Either way, Fixa verifies exactly one person: the account's accountable owner — the individual whose identity and payout account are checked as described above. For a business account, the person who attends a given job may be that verified owner or another member of their team; this is disclosed honestly via the "✓ Business Verified" badge (as distinct from "✓ ID Verified" for an individually-verified sole provider). Fixa does not verify the identity of a business's staff.
Identity documents are stored privately, are visible only to Fixa reviewers, and are processed in line with the Protection of Personal Information Act and our Privacy Policy.
5. Provider Listings
Providers are solely responsible for the accuracy of their listing — services offered, pricing, qualifications, licensing, insurance and availability. Beyond the identity verification in section 4, Fixa does not verify these claims and takes no responsibility for listings that turn out to be inaccurate, misleading or false. Misrepresenting your business is a violation of these Terms and may result in suspension or a permanent ban.
6. Bookings & Payments
Payments are processed by Paystack, a licensed third-party payment processor. Fixa never sees or stores your card details.
You are charged only after the job is finished. The provider marks the job complete, and you pay once you have confirmed it. Nothing is charged when you request or confirm a booking, and Fixa does not hold your money at any stage.
When you pay, Paystack automatically splits the transaction: the provider's share is paid directly into their own bank account, and Fixa retains a platform fee of 7% of the job value, disclosed before you pay. Paystack separately charges its own processing fee of 2.9% + R1, which is deducted from the provider's share — so a completed job costs the provider 9.9% + R1 in total. Fixa does not take custody of provider funds and does not make manual payouts. There are no subscription, listing or lead fees.
7. Cancellations and No-Refund Policy
Cancelling before work begins costs nothing, because no payment has been taken at that point.
Fixa does not offer refunds after payment. You only pay once you have personally confirmed the job is complete — that confirmation is your acceptance of the work, so please check it before you pay, not after. Because payment is entirely within your control and only happens once you're satisfied, we do not fund or process refunds once a payment has gone through.
Fixa is a marketplace that connects customers with independent providers. We are not a party to the service performed and do not guarantee its quality, safety, or outcome — that is between you and the provider. If something goes wrong, you can still report it through the app (see section 13); we investigate every report and act against providers who repeatedly cause problems, up to and including removal from the platform. This does not entitle you to a refund from Fixa.
Nothing in these Terms limits any right you have under the Consumer Protection Act 68 of 2008 or other South African law that cannot be excluded by agreement.
8. Reviews & Ratings
Reviews must reflect a genuine, real experience. Fixa may remove reviews that are fake, abusive, or violate these Terms, but is not obligated to monitor, verify, or moderate every review, and is not liable for the content of any review posted by a user.
9. Prohibited Conduct
You may not use Fixa to harass or threaten any user, post false or defamatory content, circumvent platform fees, discriminate against users, or engage in any fraudulent, illegal, or unsafe conduct. This includes theft, damage to property, no-shows, or any attempt to defraud another user. Submitting an identity document that is not your own, or that has been altered, is fraud and will result in a permanent ban.
10. Disclaimer of Warranties & Limitation of Liability
Fixa is provided "as is," without warranties of any kind. To the fullest extent permitted by law, Fixa (its founders, employees and affiliates) is not liable for any loss, damage, theft, injury, property damage, missed appointment/no-show, poor or incomplete workmanship, refund, or any other dispute arising between a customer and a provider. In particular, we are not liable for anything that happens at the job itself — we are neither present nor insured for it. You engage with other users found through Fixa at your own risk. We strongly encourage you to exercise the same caution you would with any service arranged independently — check references, agree on scope and price upfront, and use good judgment. Where liability cannot be excluded by law, our total liability to you is limited to the platform fees you personally paid to Fixa in the three (3) months before the claim arose.
11. Our Response to Bad Actors: Suspension & Banning
Fixa is not a mediator, arbitrator, insurer or law enforcement body, and does not compensate users for losses caused by another user or issue refunds. What we can and will do: investigate reports made through the platform, and at our sole discretion, warn, suspend, or permanently ban any account that violates these Terms or acts in a way that harms other users. If you experience theft, fraud, or a serious incident, please also report it to the South African Police Service — Fixa's ability to act is limited to your account access on our platform.
12. Indemnity
You agree to indemnify and hold Fixa harmless from any claim, loss, or damage (including legal fees) arising from your use of the platform, your listing, your conduct, or your dealings with another user.
13. Reporting Problems
Use the in-app report function or email us if something's wrong with a listing, a user, or a booking. We review every report, but reporting does not guarantee a specific outcome.
14. Changes to These Terms
We may update these Terms as Fixa grows. Continued use of the platform after an update means you accept the revised Terms.
15. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Disputes fall under the jurisdiction of the courts of Johannesburg.
For questions contact support@fixaservices.co.za