🔒 Full Policy Coming Soon
Our full Privacy Policy is being finalised. The key points below apply in the meantime.
1. Information We Collect
We collect your name, email, phone number, and location area when you register. We also collect booking history, reviews, and payment transaction references (not card details — those stay with Paystack).
2. How We Use Your Information
We use your information to provide the Fixa service, process bookings, send notifications, and improve the platform. We do not sell your data to third parties.
3. Data Sharing
Your contact details (name, phone) are shared with providers when you make a booking. Provider details are publicly visible on their profile. We share data with Paystack for payment processing.
4. Data Retention
We retain your account data while your account is active. Reviews are automatically deleted after 12 months. You may request deletion of your account and associated data at any time.
5. Security
We use Supabase (ISO 27001 certified infrastructure) and Paystack (PCI-DSS compliant) to store and process your data securely.
6. Your Rights (POPIA)
Under South Africa's POPIA, you have the right to access, correct, or delete your personal data. Contact us at privacy@fixa.co.za to exercise these rights.
7. Cookies
We use session cookies for authentication only. We do not use tracking or advertising cookies.
For privacy queries contact privacy@fixa.co.za